If at any time you feel the need to contact us, please do so through the following. Remember to include all of the information we need to help serve you better (email address, phone number, address, order ID #, etc).

Fax Order Form: 

If you prefer to fax or mail us your order, go to our Fax Order Form page, print the page out on your printer, completely fill out the form and you may fax or mail us your order. We will email you when we have received your request. 

Or if you prefer, please call  610-358-0372 to place your order by phone (Mon-Fri 10:00AM-7:00PM EST).  Thank you!

International Orders:

It is not our policy to ship outside of the United States because we cannot keep up with other countries' ever changing customs regulations.  There is a chance that the products you order do not pass customs inspection in your country and we cannot issue you a refund if this happens.  If you understand and accept the risk that this can happen we will be happy to accommodate your order.

If you decide to place your order, simply go to our Fax Order Form page. Fax the completed form to 001-610-358-0372.  You may also mail your order form to:

Chinese Natural Herbs
1011 Arch Street, 1st Floor
Philadelphia, PA 19107
USA

Please be aware that the posted shipping charges will not apply in this circumstance.  We will charge you for the full shipping cost incurred, plus $1.95 for handling on each order.  The cheapest method of shipment is via the United States Postal Service and usually takes about 10 days for delivery.  We do accept credit cards as payment for international orders.  However, please be sure to include the three CVC numbers (the last 3 numbers located on the back of the card) in your order form.

Email:

info@chinesenaturalherbs.com

For general information on our products, herbs, our website, etc.

orders@chinesenaturalherbs.com

Direct any questions and/or information we need to know about your order. Please include your name, address, phone number, email address, order number and the products you ordered, and any other information we need to know.

productscnh@chinesenaturalherbs.com

Please write us if you are not able to find a specific product or herb. We will do our best to find it for you, or direct you to another source. Please include all of the information you have on the herb so we can serve you better.

technical@chinesenaturalherbs.com

Please let us know of any technical problems you are having with our website. Please give us specifics (your browser, specific pages, broken URL links, etc.)

Fax:

610-358-0372 

Write us:

Chinese Natural Herbs
1011 Arch Street
Philadelphia PA 19107